okbet agent's Privacy Policy

Introduction and Scope

okbet agent is an online gaming platform that provides casino games, slots, live casino, and sports betting services to users in Bangladesh. This Privacy Policy ("Policy") applies to the okbet agent website, mobile application, and all related services.

By using this website or registering with us, you agree to the terms of this policy. To learn more about our full service rules and terms, please read the Terms and Conditions page.

This policy applies only to okbet agent's own services. Third-party websites, payment gateways, or game providers may have their own privacy policies, and okbet agent is not responsible for those.

What Information We Collect

okbet agent collects user information in various ways. Below is a breakdown of the categories of information collected:

2.1 Information You Provide Directly

During registration and account management, you provide the following information directly:

• Full name and date of birth (for identity verification)
• Email address and mobile number
• Password and security details
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account details)
• National ID card or passport details (where applicable, for identity verification)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and device information
• Login time, session duration, and platform usage patterns
• Game history, bet records, and transaction details
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For payment processing, identity verification, or fraud prevention, we may also receive necessary information from trusted third parties.

Purpose of Using Your Information

okbet agent uses the collected information for the following purposes:

• Creating, verifying, and managing accounts
• Processing financial transactions such as deposits and withdrawals
• Providing customer support and resolving complaints
• Sending notifications about relevant offers, bonuses, and promotions
• Ensuring platform security and preventing fraudulent activity
• Meeting legal obligations and cooperating with investigations
• Improving platform quality and enhancing the user experience
• Monitoring risk patterns to support responsible gaming

We never sell your information or share it with any third party that operates outside this policy.

Information Sharing and Disclosure

okbet agent may share your information with third parties in the following limited circumstances:

4.1 Service Providers

Necessary information may be provided to our selected partners for services such as payment processing (including bKash, Nagad, Rocket, Upay, and bank transfers), technology infrastructure, and customer support. These partners operate under strict confidentiality agreements.

4.2 Legal Requirements

We may be required to disclose necessary information in response to a court order, a lawful request from law enforcement, or any other legal obligation.

4.3 Corporate Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. We will notify you in advance if such a change occurs.

4.4 With Your Consent

Information may be shared beyond the cases listed above if you have given your explicit consent.

Data Security Measures

okbet agent uses industry-standard technical and administrative measures to keep your personal information secure:

• SSL (Secure Sockets Layer) encryption technology used for all data transmission
• Advanced encryption methods applied to stored data
• Restricted access controls — only authorised staff can view personal information
• Regular security audits and vulnerability testing
• Automated monitoring to detect suspicious activity
• Two-Factor Authentication option

However, no method of data transmission or storage over the internet can be claimed to be completely secure. We make every effort, but we cannot guarantee absolute security.

Cookies and Tracking Technologies

The okbet agent website and app use various types of cookies and similar technologies:

6.1 Essential Cookies

These cookies are necessary to ensure the basic functionality of the platform. They remain active to maintain login sessions, perform security checks, and save user preferences.

6.2 Functionality Cookies

These cookies are used to remember language preferences, display settings, and information from previous sessions.

6.3 Analytics Cookies

These cookies help collect anonymous statistics to understand how the platform is used and to improve services.

You can block or delete cookies through your browser settings. However, disabling essential cookies may cause some platform features to stop working properly.

Data Retention Period

okbet agent follows the policy below regarding the retention of user information:

• Information is retained while the account is active and for a set period after the account is closed
• Financial transaction records are retained for the period required by law
• Information that is no longer needed is securely deleted or anonymised
• Information related to fraud investigations or legal disputes may be retained until the matter is resolved

User Rights

Every user registered with okbet agent has the following rights regarding their personal information:

8.1 Right to Access

You have the right to know what information we hold about you. You can request this information by contacting our support team via live chat or email.

8.2 Right to Correction

If there is incorrect or incomplete information in your account, you have the right to have it corrected. This can be done through account settings or by contacting customer support.

8.3 Right to Request Deletion

In certain circumstances, you may request that your information be deleted. However, if legal obligations exist, it may not be possible to delete all information.

8.4 Right to Object to Use

If you do not wish to receive marketing communications, you can stop them at any time by using the unsubscribe option in any email you receive, or by notifying our support team directly.

To exercise these rights, please contact our support team. We will respond to your request within 7 business days. For more details about our support service, see the FAQ page.

Protection of Minors' Information

All okbet agent services are strictly for persons aged 21 or older. We do not knowingly collect information from anyone under the age of 21.

Age verification is in place at the time of registration. If we become aware that we hold information from a minor, that account will be closed immediately and the related information will be deleted.

Responsible gaming is something we take very seriously. By reading the responsible gaming guidelines, you can keep yourself and your family safe.

International Data Transfers

Our technology infrastructure operates on servers located in various countries. As a result, your information may be processed or stored outside Bangladesh.

For such transfers, okbet agent ensures that applicable data protection laws are followed and that appropriate safeguards are in place.

Changes to This Policy

okbet agent reserves the right to change or update this Privacy Policy at any time. For significant changes, we will notify users in the following ways:

• Displaying a clear notice on the website
• Sending a notification to the registered email address
• Push notification in the application (if permission has been granted)

If you continue to use the platform after a revised policy is published, you will be considered to have accepted the new terms. We recommend checking this policy page regularly.

Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or your personal information, please contact us in the following ways:

• Live Chat: Contact us directly via live chat from any page on the platform (24/7)
• Email: [email protected]

Our data protection team will review your request and respond as soon as possible. We provide support in both Bengali and English.